Frequently asked questions

Support is one of the things our customers mention most. You can enjoy UK-based phone support, email help, and daily drop-in sessions with people who actually know payroll. If something's not clear, you won't be left searching a help centre - our team are at the end of the phone or available on our drop-in sessions.

Many users save 1 to 5 hours each month, with some saving up to 20 hours depending on their setup. Even smaller savings add up over time, freeing your team to focus on more valuable work.

Yes. Payroll doesn't need to be complicated, and FreshPay is built to prove that. You won't find yourself clicking around wondering what to do next, and if you do need help, you can pick up the phone and speak to someone who actually knows FreshPay.

We offer a range of support options to suit how you work:

• Email support
• Daily drop-in sessions via Zoom
• UK-based phone support
• Video walkthroughs and how-to guides

FreshPay uses a per-employer pricing model, so you only pay for what you actually use. Users rate it as good value for money, particularly given the level of support included. View our pricing page for full details.

Switching is straightforward. Our migration service handles the process for you, from data transfer to validation and go-live support. We make sure your payroll data arrives accurately with no disruption to your runs. Learn more about our migration service.

Our recent client satisfaction survey showed that 92% of users are satisfied or very satisfied with FreshPay. Users commonly highlight improved payroll accuracy, time savings, ease of use, strong support, and good value for money.

Yes. FreshPay includes a bureau dashboard designed to manage multiple clients from one place. You get a clear view of workload, deadlines and team capacity without switching between systems.

Yes. You can start a free 30-day trial to explore FreshPay with your own data before committing. 

Yes. FreshPay automates the full auto-enrolment process, from assessment and employee communications through to pension submissions. It integrates with leading providers including Nest, Penfold, Aviva, Smart, L&G and PensionSync.