If there’s one thing we hear time and time again about payroll support from payroll professionals, bureaus, and employers alike, it’s: “I don’t have time to wait around when I need help.”
We get it. We’ve been in your shoes, and when you’re managing payroll, deadlines don’t wait – and questions often pop up at the busiest possible moments. That’s exactly why support isn’t an afterthought at FreshPay – it’s a core part of what we do.
We’ve built our support offering around one simple principle: you should never feel stuck when using our cloud payroll software. Whether you’re brand new or a long-time user, our team is here, live, every weekday – and more.
Let us walk you through how the payroll support we offer the FreshPay community and why we think it’s one of the most generous, accessible support offerings in the industry.
👋 Daily Drop-In Sessions – No Appointments Needed
Have a quick question? Need help figuring something out on the fly? Want a second pair of eyes on a payroll issue?
You don’t need to raise a ticket and wait days for a reply, simply drop into one of our live sessions.
FreshPay’s daily drop-ins run every weekday, twice a day. No need to book ahead. Just jump on Zoom during your lunch break and chat with a real member of our team. It’s like having your own payroll support line (only quicker, friendlier, and face-to-face).
Drop-In Times:
🕒 Weekdays: 11:00 am – 12:00 pm and 3:00 pm – 4:00 pm
🌐 Join here: zoom.freshpay.cloud
These sessions are perfect whether you:
- Need a quick walkthrough of a feature
- Want help fixing an issue in real time
- Are just getting started and unsure where to begin
There’s no pressure and no sales pitch, just helpful guidance from people who know the software inside out.
❓ Monthly Q&A Sessions
Every first Tuesday of the month at 11am, we run a live Q&A session, open to all FreshPay users.
This isn’t just a troubleshooting session (although we’re happy to answer technical questions too). It’s a space to:
- Ask questions about new or advanced features
- Hear how others are using FreshPay
- Pick up tips and best practices
- Suggest improvements or share feedback directly with our team
It’s all about giving you the space and time to go deeper beyond day-to-day usage and into getting the absolute most from your cloud payroll software.
👉 Register for the next Q&A here: [link]
🎥 Webinars, Walkthroughs & One-on-One Demos
In addition to live sessions, we also run regular webinars on key features and updates. These are designed to help users level up their FreshPay knowledge in focused, bite-sized chunks.
We also offer tailored walkthroughs and demos for businesses or bureaus that need a more personalised approach. Whether you’re evaluating FreshPay or looking to train a new team member, we’re happy to help – just get in touch.
And if you’re not yet a client? You’re welcome too. Our free trial includes access to the same payroll support – because we want you to experience first-hand what it’s like to be part of the FreshPay world.
💬 FreshPay + Extra Support = Happy Clients
We could go on about how much support we offer and how accessible we make it – but the truth is, nothing speaks louder than the words of our clients.
Here’s what real users have to say about their experience with FreshPay support:
💬“FreshPay team…. Just wanted to drop a quick note to you all to say THANKYOU. What a great job you’re doing.
Responses have all been fantastic, resolved issues and the drop-in sessions great. Good customer service – like it should be. I’m very impressed and a happy customer and long may I be.
Congratulations on a great product – thanks again.”
– Brett McDonald.
💬“FreshPay = breath of fresh air! I’ve honestly never had better customer service than what FreshPay delivers.
As a new user I had lots of teething problems and a steep learning curve to overcome but they have always been on hand to help out.
The drop-in Zoom sessions are amazing as you get a chance to ask your question and then in real-time they screenshare and walk you through the process, it truly is epic!”
– Carrie Bradley.
🪴Support That Grows With You
FreshPay isn’t just another software company with a helpdesk and days waiting on unanswered questions. We’re a collaborative team, and we want to be part of your payroll journey.
Whether you’re a small business doing payroll in-house, or a bureau managing hundreds of clients, you’ll always have a real person to talk to, at a time that suits you.
No ticket queues. No endless email threads. Just support, the way it should be – human, helpful, and on your terms.
Ready to experience payroll support that actually supports you back?
If you’re tired of feeling left in the dark by payroll providers who disappear after onboarding, you’re in the right place. At FreshPay, we don’t just offer great software, we back it up with real support, every step of the way.
Come and see for yourself.
